Mitchell HealthCare has a wide range of mobility and rehabilitation equipment available for hire or purchase at very competitive rates. Access to the right equipment can help speed your recovery, maintain your independence and make life more comfortable. All Mitchell HealthCare equipment is maintained and serviced to the highest standards of safety and cleanliness.
1. Delivery Costs
At Mitchell HealthCare we take pride in our ability to offer friendly and knowledgeable customer service by having our hire items delivered by our company preferred couriers. Prices vary depending on the distance our delivery drivers need to travel. To enquire for delivery costs and times please contact us.
2. How are the Hire Products Cleaned?
Mitchell HealthCare hygienically cleans all products with hospital strength antibacterial cleaner when items are returned and again prior to going out. Wheels, stoppers and brakes are also checked.
3. What is the Minimum Hiring Period?
Minimum hire period of all equipment at Mitchell HealthCare is 1 week, unless specified. We send out an invoice at the end of the month until hire items are returned or you call us to arrange a pick-up time with our company preferred courier.
4. Opening Hours?
We are open Monday - Friday from 10am - 5pm, Saturday 9am – 12pm
5. How can I pay my account?
Payments can be made to Mitchell HealthCare by:-
Cheque
Money order
Credit card payments
Direct debit into our account, account details will be on your invoice.
We also accept cash payments through our Showrooms.
6. How often do I receive an account for hire and how long do I have to pay?
Hire invoices are sent out at the end of the month. After receiving an account the outstanding amount on the invoice needs to be settled within 14 days
7. What is the Warranty on the Equipment?
Please refer to our product page on our website for individual product warranties. If you have any questions, please don't hesitate to call.
8. Privacy Policies?
At Mitchell HealthCare we understand that your privacy is very important to you and we wish to preserve your rights to control and protect that information. Your personal information is collected to enable us to process your orders only. All personal information you provide is stored securely and is protected within our secure database. Any information you provide to Mitchell HealthCare will not be passed on to a third party.
9. Can I purchase from Hire?
Yes. Equipment can be purchased from hire at any time. The first two weeks hire will be deducted from the purchase price.
10. How can I get my equipment repaired?
Please call us to make a time with our maintenance department. Maintenance will be able to give you an estimated scheduled time of repair and cost if necessary.
11. What is the height of the walkers and crutches?
Our Walkers are available in 5 sizes, Paediatric, Small Adult, Standard Adult, Large Adult and Bariatric, however our walkers and crutches can be customized to suit your needs. Please contact us for other measurements.
12. Do I have to book hire items in advance?
To ensure you receive your goods on the day at your preferred time, please book 1 - 2 days in advance. In the lead up to holiday periods, four weeks notice will guarantee equipment.
13. How long will it take for the hire item to be delivered?
Please contact us to check the availability of our company preferred couriers. Once orders are placed we will endeavour to have the items delivered to you the following day at a time that best suits you.
14. I can’t find the product I want to hire on the price list
Please contact us as we have hired products that don’t make it onto our regular hire list.
